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Technical Customer Service Specialist

Our client is an American Multinational corporation specialized in outsourcing of payroll services worldwide, looking for an Customer Service Specialist (Technical ).

 

Functions:

  • Liaising with the Partners and Operations team members in order to support the users of the client and partner bases.
  • Assisting Tier 1 representatives by resolving enquiries forwarded through the ticketing sys-tem in a timely manner.
  • Escalating and aggressively pursuing problem resolution on behalf of the customer.
  • Pursuing the issues assigned to him/her until their final resolution.
  • Understanding the clients' needs and problems to ensure the highest level of satisfaction.
  • Gathering feedback from the client and partner bases regarding bugs, enhancements and outages, and forwards the relevant information to the appropriate parties (IT, RDi, Security).
  • Documenting solutions to problems.
  • Effectively using the applications and tools provided to undertake the day to day operation (CRM systems, ticketing tools, web conferencing applications and remote control software).
  • Partnering with the rest of Production teams and establishing a friendly and rigorous working environment.

Requirements:

  • At least 3 years of relevant working experience in an international environment, with a mini-mum of 1-year experience in handling customer support duties.
  • A University degree is essential.
  • Knowledge of Word, Excel, Power Point, ticketing tools (such as JIRA), CRM (such as Siebel), webconferencing applications and remote control software.
  • HR, Payroll or financial service delivery experience is a plus.
  • Fluent English.

Territory: Barcelona

Descripción de la empresa

ADEAS Hr, ofrecemos servicios diferenciados de Selección de Personas y de Headhunting.
Conscientes de que queremos ser una empresa dinámica y activa, tenemos a lo largo de los años un crecimiento sostenido, con una cartera de más de 200 clientes en 15 sectores de la economía, todos ellos líderes y referentes en el mercado que nos ha permitido conocer y trabajar conjuntamente, gracias a la confianza generada,. A nivel internacional, somos una empresa que pertenecemos al Grupo Future Manager Alliance con presencia en más de 10 países y disponemos en nuestras oficinas de Consultoras multilingües que nos permiten afrontar necesidades de nuestros clientes con vocación a la internacionalización.

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